UK Visas and Immigration Complaints - VFS Global | Scam

Dear Sir/Madam, 

I am sending you this complaint letter regarding the misconduct of VFS Global. 

With deep regret of choosing VFS Global which is officially appointed by your esteemed organization, I urge you to conduct a thorough investigation into the business of VFS Global. 

My husband chose the service of VFS Global only because it's approved, even recommended, by your respected organization. 

On the day of the document submission day, which was December 1st, 2021, the VFS Global staff treated us with scamming techniques that included threatening and misleading, grooming and intimidating. The purpose was to convince us to upgrade our package from $ 410 per person to an even much higher one. 

The way the staff treated women made me, a woman who lives in the 21st-century felt violated and deeply insulted. As if they are unaware of the progress the human race made regarding gender inequality, neither they are educated with the common knowledge about basic respect and fundamental values in modern society. 

With $410, they promised to send our passports back before our already-purchased-flight date - December 22nd, 2021. With multiple desperate inquiries to VFS Global, there was no sight of our passports until today - January 11th, 2022. 

We had to cancel our trip to the UK because of this. 

We are completely disheartened, as well as in shock, because of the cancelation of the reunion with our beloved family in London, that too was after two whole sorrowful years, due to the pandemic... 

The fact that if VFS Global had received our passports from your office, in time for our planned travel but intentionally kept them for opportunities of further exploitation and scam, is something I'm not ready to let go easily. Because as clearly as it seems, written in my approved UK visa, the issue date is December 15th, 2021. 

Please your prestigious organization, do investigate this matter and help me obtain closure. 

I am utterly astonished by the unethical business model of VFS Global that is solely driven by greed and corruption. Therefore I am sending this complaint letter to your honored organization, wishing to sound an alert before further damage is inflicted to you. 

I do apologize for the inconvenience I am causing. Looking forwards to hearing back from you. Many thanks! 

Warm regards 

Sincerely 

Momo